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Airport transfers, taxis and executive cars

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Passengers

What our customers say

Overall Rating
(274)
"several minutes late. overall perfect. left tiop"
"Excellent service."
"all great and easy thank you"
"Excellent and professional driver."
"Driver was early but allowed us time and ensured we had his number to call for any issues with the return journey - which, he was again, early for. Car was clean and professional and the driver was very pleasant. THank you"
Testimonials 4.4/5 based on 274 reviews
"The driver arrived 45 minutes late and only after I called the taxi service, they did not receive the updated pick up time"
"several minutes late. overall perfect. left tiop"
"Excellent service."
"all great and easy thank you"
"Excellent and professional driver."
"Driver was early but allowed us time and ensured we had his number to call for any issues with the return journey - which, he was again, early for. Car was clean and professional and the driver was very pleasant. THank you"
"perfect "
"Irdash is a lovely driver. Did your company proud."
"Kind men, good drivers and greatuful jorney ;)"
"Autista puntuale, gentile e molto bravo a guidare! Mi ha portato direttamente davanti alle partenze del gate di Gatwick "
"Fabulous service as always "
"Excellent service. Friendly driver."
"All wenn fine, but the price was a bit high with respect to the (very) shorts distance. "
"It was a drive towards the airport. The meeting was at the guesthouse "
"Arrived late. Didn’t have the address. £15 more than train station taxis. Better to not book in advance in the future."
"Our driver was excellent. On time very polite and great safe driving."
"Driver arrived 15 mins late and didn’t even acknowledge or apologise for being late. He then took half an hour for a 13 min journey. He went the wrong way twice and one time despite sat nav saying to go left and Road signs saying to go left he went right which we had to point out."
"Easy booking service, the driver called in advance, was really polite and kind, car was lovely and clean. Overall, a super experience."
"Nothing - the pick up was from home"
"Our driver came early because he saw that our flight into LGW was early. He was there to meet us. Perfect."
"Brilliant service!"
"Didn’t turn up and no contact to say they weren’t bothering to turn up 1st thing in the morning on a train strike day, when I had booked the journey the night before. Thanks for making me miss work and lose pay.! Would highly recommend not using. I won’t be again. Ever."
"Didn’t turn up and no contact to say they weren’t bothering to turn up 1st thing in the morning on a train strike day, when I had booked the journey the night before. Thanks for making me miss work and lose pay.! Would highly recommend not using. I won’t be again. Ever."
"kj,jlk;lk;lop;opll;"
"Very on time and helpful"
"Never showed up for either leg of journey. I eventually got an apology and a promise to refund the £120 I had prepaid but nothing had been paid."
"Excellent service"
"Ran a little late but appreciated that he phoned ahead to tell me. Journey and driver were impeccable "
"Car arrived in good time and all went smoothly. Thank you. I’m not leaving a tip because I feel the taxi was expensive. "
"We requested to be collected from, as per your form states, Gatwick South Terminal. The taxi was a little bit late, but that was OK. But it took several phone calls and discussions on the phone to try and establish where our taxi was? The taxi driver stated that the pick up point was in the orange car park, and not in the taxi rank. At no point was this told to us. Eventually the driver reluctantly came from the car park to find us, and then lead us back to his taxi which was parked in the orange car park. It was all very frustrating after a long journey, and I must admit i was quite angry. What should have been a straight forward pick up took some time"
"Great service"
"He was lovely early and got us to the airport very quickly"
"Great service"
"Driver was fantastic and made sure our experience was catered to exactly what we needed. No issues whatsoever. Great communication prior on both occasions and was safe and fast at driving, we got where we needed to be on time both times."
"I contacted the taxi company and they informed me the driver was running 10 minutes late. The taxi driver called me when he was close by. Service given was generally good. "
"Great driver, great service."
"Very professional "
"Great service"
"All good"
"Everything was perfect, thank you. "
"Everything’s fine"
"Communication non existent, I only got a text after I had chased but on way out phone not answered on way back phone only answered after theirs try. Really poor "
"good"
"Over 30 minutes late for our HEADLINE act. I spent half an hour of my valuable time trying to liase with and calm down the artists TERRIBBLE EXPERIANCE"
"na"
"This took my aged aunt and mother to london and back, from Sussex, and they had nothing but praise for their driver."
"Driver took us to airport and back. Great service, would definitely use again, Thanks again and apologies for the delay. "
"Picked up on time for both journeys"
"Very helpful "
"The driver never turned up tried calling no answer Had to pay to get another taxi "
"Perfect thanks"
"Great"
" You shoukd add the £5 airport toll to the original fee. Luckily we had change as we were not told this prior"
"Super"
"First driver was a no show, NO ONE ANSWERED THE PHONE. Called another company which turned out the be owned by the same."
"First driver was a no show, NO ONE ANSWERED THE PHONE. Called another company which turned out the be owned by the same."
"He was late.. Not to much hassle though. "
"Nothing went wrong we were picked up on time and taken to airport"
"Great drive early in the morning"
"Lovely helpful driver, called before arrival and helpful at drop-off location. "
"Was perfect for us. Couldn't have gone better"
"Taxi was a quarter hour late to take us to the airport. 4am in the cold with my young daughter (10y) was not what I had in mind when I booked and paid 3 days in advance. Took 4 phone calls (3 unanswered) to find out where the taxi was. However the driver was very helpful and friendly and got us there fast. The stress of not knowing if we'd get to the airport could have been avoided....."
"Very good experience. On time, courteous and polite. Thank you. "
"It was a large van. I thought that the charge for an 8 mile trip was rather steep, even though £5 of it was the airport pick up zone charge. We had no English money so and were unable to tip the driver but would have given £4."
"All good, Thanks "
"Excellent "
"Bbbb"
"Platinum cars told me they were close after ignoring 4 of my phone calls. They then sent me a text containing a link to watch the progress of the taxi on the app. Once opened, I see that they subcontracted the job to western cars, and the driver was 30 mins away. Driver was apologetic and was very quick to get me to the airport on time but Platinum cars lack of organisation made the journey much more stressful than it needed to be. "
"Driver met me at my house, not inside the terminal. Nothing went wrong, that was just a misleading question."
"Left cash tip"
"Very good service, efficient, on time"
"Very professional service and arrived on time"
"The driver arrived 15 minutes late. The problem is that I called their phone several times with no response, and I had to take a train. "
"Not a real issue, easy to contact and querie."
"Great driver, really polite. Made sure we'd not left anything in car before leaving us."
"N/A"
"Thank you "
"Perfect experience - on time, polite and helpful - made the trip stress free and will use again for sure"
"We were early! Overall it was really good and the driver was helpful, friendly & welcoming."
"The passenger is: mrs Neerja Naik"
"."
"Excellent service going to the restaurant and driving skills very good, return journey was about 15mins late and drive home felt rushed and didn't feel comfortable like we did going. Heavy fog was around and felt a lot more care was needed to drive in these conditions. "
"Driver could not find the house - could not find the alley leading to the house from East Street even if it is very well signalled with green shining plates but he did not look. Said his tom-tom mislead him. So, instead of being at the house at 6:20 a.m. I had to walk to the main street to wait for him. And he was there very late. Lucky I did not miss my train, otherwise I would have lost money too. Besides, the fare of £22 for a 7 minutes ride is exagerated! I paid 21.40 for a 30 minutes ride from the same address to Redhill hospital."
"Great service, was prompt, polite and the car was well maintained which is great to see. "
"Lovely, polite driver (Bash) Quite expensive though "
"Bash was a title late but was very helpful particularly with the return pick up timing."
"Great service and great friendly driver"
"Great experience. Did what it said on the tin"
"Great service, friendly driver's, highly recommend."
"Great service, friendly drivers, highly recommend."
"Pick up was on time however one of the cars for the return journey was 15 minutes late. "
"Slight 10-minute delay but didn't cause me any problem and I was kept informed until the taxi arrived."
"Thankyou"
"All good gave him a tip"
"Good "
"Great service will use again"
"The driver was on time and the drive was quick and comfortable."
"Very polite and pleasant, on time and knew the best route"
"Na"
"driver was running late but did call ahead to let me know"
"driver was running late but did call ahead to let me know"
"Exactly what we asked for and good clean van "
"Brilliant driver he was lovely so chatty and welcoming and made a real effort to find my postcode despite it being the middle of a woods!"
"Would recommend to a friend "
"Very good "
"Very punctual and polite"
"Driver was on time and the drive was quick and smooth"
"Great service!!!"
"Very good service "
"Our driver was very nice, very prompt and his vehicle was very clean and comfortable. Would definitely use again! "
"Great service - easy to contact, considerate driver and very clean car. "
"He was great, we changed the pick up time twice and also the pick up venue, and all went really smoothly. Cant fault them. "
"Very polite and helpful !"
"A very good service generally. "
"It was a home pick up to go to the airport. We tipped the driver when he dropped us off."
"All went as planned thanks "
"Great!"
"Receipt needed. Paid in car, no receipt given! "
"Very good...I'd booked the wrong time because I didn't realise it was a 24 hour clock....and it was all sorted. Great service"
"Very impressed. Like that the driver called before hand to confirm details. Will definately use again and recommend to friends. Thank you Martin Ross"
"Overall great. Driver was 10 mins late but called to let us know"
"We were given directions to where we should go, and were promptly picked up once we got to the designated meeting point. "
"Brilliant service."
"Very good."
"Great service, no crazy driving and on time both ways!"
"Pleasant driver who kept in touch well. "
"Driver called me ten minutes before pickup to verify the location, which was appreciated given it was very late. Very polite and professional. "
"We were in a slightly difficult place to find however the driver contacted us to gain full address. Driver was very pleasant & professional. Good experience"
"The service was very good I was not happy about having to pay £5 to change the pick up time "
"Too much traffic at rush hour in London."
"Great service and taxi arrived on time "
"Driver was 15 mins late "
"Crap service "
"Crap service "
"Excellent service with very friendly and helpful driver."
"There was nothing wrong with anything - I was picked up from home, not an airport!"
"All OK"
"Driver picked me up from home and took me to Gatwick."
"polite friendly punctual"
"Taxi driver was brilliantly on time, the car was clean, smelt fresh and was he was a smooth driver. However he was a little unfriendly. When I joked 'sorry for getting you up so early' he simply grunted. Then did not say a single word the entire journey. I understand he might have been working all night but a simple polite response of 'dont worry it's my job' would have been nice."
"The driver turned up early so we didn’t have to worry, and was courteous when we forgot something and had to turn back. Helpful with loading luggage, polite and friendly."
" Car over 20 mins late waiting outside venue other car did not turn up "
"The car arrived late and the company didn't even bother to notify us about delay."
"Nice Driver Bash let me know when on his way. Told me where to be picked up for return all went smoothly Thank you. "
"No problems whatever."
"Amazing communication- felt very looked after - thanks"
"Very prompt and professional service. Will use again "
"Very good service I will use them again"
"It was an excellent service for both journeys. Very polite and helpful drivers"
"The roads were chaos so driver was a few minutes late but drivers were accurate with there info and we managed to meet them without too much stress. Its the first time I have booked a minibus cab service online and would def recommend the service and use again! "
"Very easy service. No complaints and would recommend. "
"Excellent "
"Excellent service, thank you. "
"Was very good service. Driver was on time and we arrived at our destination on time."
"great"
"Really good service "
"Excellent driver"
"Vehicle 5 minutes late"
"Excellent driver"
"Great"
"1"
"Very helpful comntacted us on return arrivedn on time helped with cases Friendly thanks "
"Excellent overall"
"Going to the airport: taxi was early by a few mins, which was great. Overall an excellent service, Will use again."
"Going to the airport: taxi was early by a few mins, which was great. Overall an excellent service, Will use again."
"Brilliant thanks "
"Car could have been cleaner - windows etc... Driver really nice but speed driven at did not always make it a relaxing journey."
"Driver was 25 minutes late to take us to a flight and i had to contact the cab company to find out what was happening at 4 in the morning!"
"."
"Driver was very friendly and when he was running a few minutes late sent me a message to advise. "
"Not the drivers fault for being late as traffic really bad."
"Arrived on time and confirmed the return journey and where to meet the driver. He was also on time and sent a text to let us know he was there. Very good service. "
"We were picked up from hotel in time."
"Excellent service. Very friendly and helpful driver "
"Meet and greet was not requested or required driver text and phoned his progress driver was on time courteous and good humoured i will be using Platinum cars again "
"Great contact prior to the collection in the evening. had all the details for the driver. He was polite friendly and offered assistance if needed"
" Clean well presented vehicle, very pleasant cheerful driver, felt safe with his driving. Highly recommended"
"Just simple, great service at a great price - thanks"
"We agreed to meet outside the airport and this was done flawlessness"
"Driver picked me up from home and took me to the airport. He was very courteous and his driving was impeccable. Very smooth ride in a luxury car. No complaints at all - would use again! He was punctual and friendly!"
"Excellent all round! 😀"
"Driver did not turn up at all. When I called to find out where he was he lied and said he was on his way (tracking disproved this). I have since learned from Western Cars that he paid cash to them to pick us up following my call. Luckily we had allowed plenty of time to catch our plane otherwise we would have missed it."
"Our taxi driver was really courteous and punctual. He let us by phone and text that he was 5 mins away and the car colour and registration to make it easier to spot "
"Booked for 04.15.Did not arrive. Had to wake up a friend to take us. Whilst on route driver rang to say he was at our house 40 minutes late. ! Disgusting, suppose now I will have a fight to get my money back."
"I was so pleased with the service that I received. I would absolutely use TaxiCode in the future."
"All good"
"Great service thanks "
"All good"
"I was picked up from my house and we went to the terminal so that's why the driver did not meet us in the terminal. The journey was all good and I appreciate the service. The car was great and very comfortable (it was a mercedes)."
"Bash provided excellent service.. was on time, communicated where he was and what time he would pick me up, and got me to and from the airport in good time..."
"brilliant service. will def use again and recommend "
"Called prior to trip to confirm time. Arrived at the 4am pickup with no issues. 😀"
"Very polite, efficient and careful driver. "
"prompt efficient clean vehicle polite and friendly driver."
"Excellent service, could not be faulted Very pleasant helpful taxi driver, would highly recommend & use this service again"
"It was great to have a reliable taxi firm (especially on Christmas Day) that turned up on time. We appreciated the confirmation a week before and found the driver very friendly. Thank you for a good service. "
"15 minutes late and vehicle tired and smelt of dog. But driver Bash was friendly and professional and journey home was fine"
"Not a saloon car, though - we rather bounced around in the back of it. Main issue, though, was the driver who insisted we had his mobile number 'in case we were ready to return early'. Then, although the return was booked for 10pm, repeatedly phoned US after 9:30pm to tell us he was already at the hotel and could take us back as soon as we wanted."
"This was pre-booked taxi. And prepaid. Driver was over 20 minutes late. Left a 8 month pregnant lady standing outside lingfield racecourse in the cold and rain plus 15 other people. Took ages to get through on phone to office to find out what was going on. Just kept being told ‘driver on his way’ Driver then parked on zig zag lines to load us which is illegal. He then took a longer route to the destination than was necessary. "
"the pre arranged driver never turned up , so a standing driver turned up 25 minute late "
"fine"
"Nothing"
"The driver was punctual and polite, but was driving at such a pace that we were being thrown around a lot. The fare was monstrously high too. We normally pay £5 - £6 for this journey with other companies. £18 for a 2 mile journey was too much, but we had little choice as our booking with another company fell through at the last minute. "
"The booking online thro lingfieldtaxis seemed an easy site, but nowhere could you enter the full address for pick up only the street name. So the driver had not the proper info. And asking him what post code when he eventually arrived late after phone calls etc from him, he had the wrong code for our address given to him. It's an appalling site therefore to use and I will encourage others not to use but go straight to Western cars where our driver came from. His instruction to collect us was also given to him at least 10 mins after he should have been picking us up. GET YOUR SITE SORTED!"
"Easy online booking and smooth transition collection and communication and timings"
"Nothing went wrong. We only took a one way from home to the airport. Driver was friendly and rang to let us know he was here. Nice vehicle and sensible driving. All good"
"Have tried to contact you but no answer - never used the service and got charged. "
"Excellent service again even my plane was delayed they kept a eye on my flight and called me when my flight landed and was waiting for me the best taxi service "
"Online service booking service is a joke. For a £20 trip I got charged £47 unacceptable and will be complaining about it. Nothing wrong with the driver, just the online booking. Don’t use"
"The booking was made for 8am and the car arrived at 8:30am - I understand that there can be traffic however I would expect a driver to allow for this. I did arrive on time to my destination as I had left myself a 'buffer' for delays and traffic. The car was excellent and the driver very nice and very good."
"Courteous driver and performed the job perfectly. He was on-time and provided clear communications. I would recommend."
"great service picked me up on time from Heathrow airport the driver was very friendly will recommend them to everyone I know and will be using them again "
"All good"
"Great driver he was excellent on time very polite will be using again"
"Bash was a great driver. Courteous, helpful and patient. Nothing was too much trouble. He does your company proud."
"Taxi arrived on time, good quality vehicle and friendly driver"
"driver had wrong time but was able to make correct time and did a good job"
"I would have appreciated a call of reassurance that the driver was going to be a few minutes late"
"Excellent service, very punctual, would definitely recommend. "
"careful and helpful driver, clean vehicle, pleased with the service."
"Really easy transaction. Would use again. "
"Arrived on time, no problems along the way. Good service all round. "
"Professional and friendly driver."
"another great service thanks "
"We asked for a 16 seater minibus and 15 minutes before the 1st pick we were told they have no 16seater minibus so will send 2 8 seater minibuses. Although not really a major problem the 1st bus arrived 20 mins late and the main meeting point where we had 12 people to collect the other bus arrived 5 minutes early. We therefore sent half the group off in one bus and the rest had to wait for the other bus which was already running 20 mins late. "
"The driver never showed up. I called the taxi company, they said they’d investigate and call me back. They didn’t. I tried to call back twice and no answer. I was trying to get to a wedding so this kind of service is really appalling. "
"Driver was very precise and courteous he knew where he was going and remembered for the return trip; he had checked the flight and noted that it had landed early. Good guy."
"Very pleasant experience "
"We were group of 4 and overall service was good."
"Experience was excellent. The driver phoned to confirm he was on his way. Called again when outside hotel. Got us to our destination and was friendly and professional. Was waiting for us at the arranged time outside the venue and delivered us back to our hotel."
" Very easy to use "
"On time. Friendly driver (Razmy). Vehicle had plenty of space for 6 with luggage. Will book for return."
"The driver was punctual and helpful, everything went well, thank you very much!"
"Very good will use yo again"
"."
"All very good"
"A bit more expensive than other companies. I was not warned about fees for payment with credit card and feel I should have been. Taxi was a bit rickety but driver was friendly and helpful. It was good to get confirmation by text and e mail."
"Excellent service, taxi arrived on time (at 4am in the morning), and the driver was polite and the car was clean. Would definitely recommend and use again."
"Taxi and driver excellent. Booking experience not good. First booking OK but you cancelled that and offered an alternative. That did not include the via address which caused my driver to waste 10 mins of his time making sure he was to be paid for your mistake. Not sure I would use you again. "
"Brilliant service being able to book and pay online. Received exceptional service and was contacted and updated prior to both journeys. We felt we would have no issues with our taxi's being there and on time."
"The taxi came on time, was clean and the taxi driver a nice person!"
"Communication, good and driver was prompt and very helpful - thank you"
"-"
"Lovely guy! Thanks"
"I was disgusted by this taxi company's service as they tried to scam me and 2 of my friends. We noticed that he put us up to tier 2 as we should of been on tier 1. They where 2 other groups who was scammed over £10 for the same reason unfortunately they didn't point this out and they had to pay this. Never use this cab service again."
"I was disgusted by this taxi company's service as they tried to scam me and 2 of my friends. We noticed that he put us up to tier 2 as we should of been on tier 1. They where 2 other groups who was scammed over £10 for the same reason unfortunately they didn't point this out and they had to pay this. Never use this cab service again."
"£33 from Crawley Down to Gatwick? Your website states £19 from Crawley and Horsham is only £35!"
"The taxi turned up early, driver was friendly and helpful, would use you again"
"Reliable service, smooth journey."
"Very pleasant driver - arrived on time"
"Excellent. Filled us with confidence."
"The booking system was great! Driver was helpful and friendly and rang me the night before both pick up and drop off. Bang on time for the journey out, but we had to wait a bit for him on the way home. Overall good service though and would definitely use them again. "
"Thank you"
"Driver arrived exactly on time. The vehicle was clean and comfortable. The journey was trouble free. We finished our evening early and the company accommodated us by picking us up for the return journey half an hour earlier than booked. All round an excellent experience and I would definitely use this service again."
"Very good, thanks!"
"Prompt efficient service, thanks"
"Very good in every way"
"I realised on the way to East Grinstead that I had booked the cab for the wrong date, I rang and the controller was incredibly helpful and organised a car for the right time/date. The driver was excellent - would definitely use again. "
"My flight was delayed multiple times, the taxi company kept a good eye on the delay and was at the airport in good time. Smooth driving and friendly conversation, all good."
"Did have trouble locating driver. Would have prefered to have him meet me as I came through with my name on a board instead of trying to find his taxi amongst all the others so late at night. "
"Really excellent service, drivers pleasant and friendly with excellent knowledge of local area. Internet booking simple and easy to use. Would highly recommend! "
"On time and nice driver "
"arrived on time very good service"
"Very efficient."
"Emailed confirmation of booking. On our return the driver phoned exactly at specified time to clarify our arrival. Then text us to clarify where they were waiting. Driver super chatty and interesting. ride flew by pleasantly with no hitches. Would definitely use them again"
"Extraordinary service - used for our cultural tour business, and thanks to their call 24 hours before just to check all details correct, we realised I had given them an incorrect date and they managed to rearrange and get drivers there for our 21 clients within the hour. SO very grateful! Strongly recommended."
"Brilliant and professional. Driver called 10 minutes before. Arrived on time and was super friendly and polite. Would definitely use again. "
"It was so nice when the driver arrived on time as there is nothing worse than having to chase the taxi firm and get stressed out before you have even left home. Courteous driver and a clean car. Thank you"
"Easy to use with on time pickups and great drivers."
"I changed our return flights at the last minute but I got an instant response to confirm all ok for pick up. Great service. "
"A good experience, I would be happy to use the service again."
"Excellent service, thank you so much!"
"I booked for Saturday 18th June at 11.30am and was allocated a taxi for 11.30am the FOLLOWING DAY. This service is therefore pretty useless "
"Really easy to use online booking system. Confirmation e mail received on the day. Very Professional driver. Thanks. "
"The driver arrived 45 minutes late and only after I called the taxi service, they did not receive the updated pick up time"
"several minutes late. overall perfect. left tiop"
"Excellent service."
"all great and easy thank you"
"Excellent and professional driver."
"Driver was early but allowed us time and ensured we had his number to call for any issues with the return journey - which, he was again, early for. Car was clean and professional and the driver was very pleasant. THank you"
"perfect "
"Irdash is a lovely driver. Did your company proud."
"Kind men, good drivers and greatuful jorney ;)"
"Autista puntuale, gentile e molto bravo a guidare! Mi ha portato direttamente davanti alle partenze del gate di Gatwick "
"Fabulous service as always "
"Excellent service. Friendly driver."
"All wenn fine, but the price was a bit high with respect to the (very) shorts distance. "
"It was a drive towards the airport. The meeting was at the guesthouse "
"Arrived late. Didn’t have the address. £15 more than train station taxis. Better to not book in advance in the future."
"Our driver was excellent. On time very polite and great safe driving."
"Driver arrived 15 mins late and didn’t even acknowledge or apologise for being late. He then took half an hour for a 13 min journey. He went the wrong way twice and one time despite sat nav saying to go left and Road signs saying to go left he went right which we had to point out."
"Easy booking service, the driver called in advance, was really polite and kind, car was lovely and clean. Overall, a super experience."
"Nothing - the pick up was from home"
"Our driver came early because he saw that our flight into LGW was early. He was there to meet us. Perfect."
"Brilliant service!"
"Didn’t turn up and no contact to say they weren’t bothering to turn up 1st thing in the morning on a train strike day, when I had booked the journey the night before. Thanks for making me miss work and lose pay.! Would highly recommend not using. I won’t be again. Ever."
"Didn’t turn up and no contact to say they weren’t bothering to turn up 1st thing in the morning on a train strike day, when I had booked the journey the night before. Thanks for making me miss work and lose pay.! Would highly recommend not using. I won’t be again. Ever."
"kj,jlk;lk;lop;opll;"
"Very on time and helpful"
"Never showed up for either leg of journey. I eventually got an apology and a promise to refund the £120 I had prepaid but nothing had been paid."
"Excellent service"
"Ran a little late but appreciated that he phoned ahead to tell me. Journey and driver were impeccable "
"Car arrived in good time and all went smoothly. Thank you. I’m not leaving a tip because I feel the taxi was expensive. "
"We requested to be collected from, as per your form states, Gatwick South Terminal. The taxi was a little bit late, but that was OK. But it took several phone calls and discussions on the phone to try and establish where our taxi was? The taxi driver stated that the pick up point was in the orange car park, and not in the taxi rank. At no point was this told to us. Eventually the driver reluctantly came from the car park to find us, and then lead us back to his taxi which was parked in the orange car park. It was all very frustrating after a long journey, and I must admit i was quite angry. What should have been a straight forward pick up took some time"
"Great service"
"He was lovely early and got us to the airport very quickly"
"Great service"
"Driver was fantastic and made sure our experience was catered to exactly what we needed. No issues whatsoever. Great communication prior on both occasions and was safe and fast at driving, we got where we needed to be on time both times."
"I contacted the taxi company and they informed me the driver was running 10 minutes late. The taxi driver called me when he was close by. Service given was generally good. "
"Great driver, great service."
"Very professional "
"Great service"
"All good"
"Everything was perfect, thank you. "
"Everything’s fine"
"Communication non existent, I only got a text after I had chased but on way out phone not answered on way back phone only answered after theirs try. Really poor "
"good"
"Over 30 minutes late for our HEADLINE act. I spent half an hour of my valuable time trying to liase with and calm down the artists TERRIBBLE EXPERIANCE"
"na"
"This took my aged aunt and mother to london and back, from Sussex, and they had nothing but praise for their driver."
"Driver took us to airport and back. Great service, would definitely use again, Thanks again and apologies for the delay. "
"Picked up on time for both journeys"
"Very helpful "
"The driver never turned up tried calling no answer Had to pay to get another taxi "
"Perfect thanks"
"Great"
" You shoukd add the £5 airport toll to the original fee. Luckily we had change as we were not told this prior"
"Super"
"First driver was a no show, NO ONE ANSWERED THE PHONE. Called another company which turned out the be owned by the same."
"First driver was a no show, NO ONE ANSWERED THE PHONE. Called another company which turned out the be owned by the same."
"He was late.. Not to much hassle though. "
"Nothing went wrong we were picked up on time and taken to airport"
"Great drive early in the morning"
"Lovely helpful driver, called before arrival and helpful at drop-off location. "
"Was perfect for us. Couldn't have gone better"
"Taxi was a quarter hour late to take us to the airport. 4am in the cold with my young daughter (10y) was not what I had in mind when I booked and paid 3 days in advance. Took 4 phone calls (3 unanswered) to find out where the taxi was. However the driver was very helpful and friendly and got us there fast. The stress of not knowing if we'd get to the airport could have been avoided....."
"Very good experience. On time, courteous and polite. Thank you. "
"It was a large van. I thought that the charge for an 8 mile trip was rather steep, even though £5 of it was the airport pick up zone charge. We had no English money so and were unable to tip the driver but would have given £4."
"All good, Thanks "
"Excellent "
"Bbbb"
"Platinum cars told me they were close after ignoring 4 of my phone calls. They then sent me a text containing a link to watch the progress of the taxi on the app. Once opened, I see that they subcontracted the job to western cars, and the driver was 30 mins away. Driver was apologetic and was very quick to get me to the airport on time but Platinum cars lack of organisation made the journey much more stressful than it needed to be. "
"Driver met me at my house, not inside the terminal. Nothing went wrong, that was just a misleading question."
"Left cash tip"
"Very good service, efficient, on time"
"Very professional service and arrived on time"
"The driver arrived 15 minutes late. The problem is that I called their phone several times with no response, and I had to take a train. "
"Not a real issue, easy to contact and querie."
"Great driver, really polite. Made sure we'd not left anything in car before leaving us."
"N/A"
"Thank you "
"Perfect experience - on time, polite and helpful - made the trip stress free and will use again for sure"
"We were early! Overall it was really good and the driver was helpful, friendly & welcoming."
"The passenger is: mrs Neerja Naik"
"."
"Excellent service going to the restaurant and driving skills very good, return journey was about 15mins late and drive home felt rushed and didn't feel comfortable like we did going. Heavy fog was around and felt a lot more care was needed to drive in these conditions. "
"Driver could not find the house - could not find the alley leading to the house from East Street even if it is very well signalled with green shining plates but he did not look. Said his tom-tom mislead him. So, instead of being at the house at 6:20 a.m. I had to walk to the main street to wait for him. And he was there very late. Lucky I did not miss my train, otherwise I would have lost money too. Besides, the fare of £22 for a 7 minutes ride is exagerated! I paid 21.40 for a 30 minutes ride from the same address to Redhill hospital."
"Great service, was prompt, polite and the car was well maintained which is great to see. "
"Lovely, polite driver (Bash) Quite expensive though "
"Bash was a title late but was very helpful particularly with the return pick up timing."
"Great service and great friendly driver"
"Great experience. Did what it said on the tin"
"Great service, friendly driver's, highly recommend."
"Great service, friendly drivers, highly recommend."
"Pick up was on time however one of the cars for the return journey was 15 minutes late. "
"Slight 10-minute delay but didn't cause me any problem and I was kept informed until the taxi arrived."
"Thankyou"
"All good gave him a tip"
"Good "
"Great service will use again"
"The driver was on time and the drive was quick and comfortable."
"Very polite and pleasant, on time and knew the best route"
"Na"
"driver was running late but did call ahead to let me know"
"driver was running late but did call ahead to let me know"
"Exactly what we asked for and good clean van "
"Brilliant driver he was lovely so chatty and welcoming and made a real effort to find my postcode despite it being the middle of a woods!"
"Would recommend to a friend "
"Very good "
"Very punctual and polite"
"Driver was on time and the drive was quick and smooth"
"Great service!!!"
"Very good service "
"Our driver was very nice, very prompt and his vehicle was very clean and comfortable. Would definitely use again! "
"Great service - easy to contact, considerate driver and very clean car. "
"He was great, we changed the pick up time twice and also the pick up venue, and all went really smoothly. Cant fault them. "
"Very polite and helpful !"
"A very good service generally. "
"It was a home pick up to go to the airport. We tipped the driver when he dropped us off."
"All went as planned thanks "
"Great!"
"Receipt needed. Paid in car, no receipt given! "
"Very good...I'd booked the wrong time because I didn't realise it was a 24 hour clock....and it was all sorted. Great service"
"Very impressed. Like that the driver called before hand to confirm details. Will definately use again and recommend to friends. Thank you Martin Ross"
"Overall great. Driver was 10 mins late but called to let us know"
"We were given directions to where we should go, and were promptly picked up once we got to the designated meeting point. "
"Brilliant service."
"Very good."
"Great service, no crazy driving and on time both ways!"
"Pleasant driver who kept in touch well. "
"Driver called me ten minutes before pickup to verify the location, which was appreciated given it was very late. Very polite and professional. "
"We were in a slightly difficult place to find however the driver contacted us to gain full address. Driver was very pleasant & professional. Good experience"
"The service was very good I was not happy about having to pay £5 to change the pick up time "
"Too much traffic at rush hour in London."
"Great service and taxi arrived on time "
"Driver was 15 mins late "
"Crap service "
"Crap service "
"Excellent service with very friendly and helpful driver."
"There was nothing wrong with anything - I was picked up from home, not an airport!"
"All OK"
"Driver picked me up from home and took me to Gatwick."
"polite friendly punctual"
"Taxi driver was brilliantly on time, the car was clean, smelt fresh and was he was a smooth driver. However he was a little unfriendly. When I joked 'sorry for getting you up so early' he simply grunted. Then did not say a single word the entire journey. I understand he might have been working all night but a simple polite response of 'dont worry it's my job' would have been nice."
"The driver turned up early so we didn’t have to worry, and was courteous when we forgot something and had to turn back. Helpful with loading luggage, polite and friendly."
" Car over 20 mins late waiting outside venue other car did not turn up "
"The car arrived late and the company didn't even bother to notify us about delay."
"Nice Driver Bash let me know when on his way. Told me where to be picked up for return all went smoothly Thank you. "
"No problems whatever."
"Amazing communication- felt very looked after - thanks"
"Very prompt and professional service. Will use again "
"Very good service I will use them again"
"It was an excellent service for both journeys. Very polite and helpful drivers"
"The roads were chaos so driver was a few minutes late but drivers were accurate with there info and we managed to meet them without too much stress. Its the first time I have booked a minibus cab service online and would def recommend the service and use again! "
"Very easy service. No complaints and would recommend. "
"Excellent "
"Excellent service, thank you. "
"Was very good service. Driver was on time and we arrived at our destination on time."
"great"
"Really good service "
"Excellent driver"
"Vehicle 5 minutes late"
"Excellent driver"
"Great"
"1"
"Very helpful comntacted us on return arrivedn on time helped with cases Friendly thanks "
"Excellent overall"
"Going to the airport: taxi was early by a few mins, which was great. Overall an excellent service, Will use again."
"Going to the airport: taxi was early by a few mins, which was great. Overall an excellent service, Will use again."
"Brilliant thanks "
"Car could have been cleaner - windows etc... Driver really nice but speed driven at did not always make it a relaxing journey."
"Driver was 25 minutes late to take us to a flight and i had to contact the cab company to find out what was happening at 4 in the morning!"
"."
"Driver was very friendly and when he was running a few minutes late sent me a message to advise. "
"Not the drivers fault for being late as traffic really bad."
"Arrived on time and confirmed the return journey and where to meet the driver. He was also on time and sent a text to let us know he was there. Very good service. "
"We were picked up from hotel in time."
"Excellent service. Very friendly and helpful driver "
"Meet and greet was not requested or required driver text and phoned his progress driver was on time courteous and good humoured i will be using Platinum cars again "
"Great contact prior to the collection in the evening. had all the details for the driver. He was polite friendly and offered assistance if needed"
" Clean well presented vehicle, very pleasant cheerful driver, felt safe with his driving. Highly recommended"
"Just simple, great service at a great price - thanks"
"We agreed to meet outside the airport and this was done flawlessness"
"Driver picked me up from home and took me to the airport. He was very courteous and his driving was impeccable. Very smooth ride in a luxury car. No complaints at all - would use again! He was punctual and friendly!"
"Excellent all round! 😀"
"Driver did not turn up at all. When I called to find out where he was he lied and said he was on his way (tracking disproved this). I have since learned from Western Cars that he paid cash to them to pick us up following my call. Luckily we had allowed plenty of time to catch our plane otherwise we would have missed it."
"Our taxi driver was really courteous and punctual. He let us by phone and text that he was 5 mins away and the car colour and registration to make it easier to spot "
"Booked for 04.15.Did not arrive. Had to wake up a friend to take us. Whilst on route driver rang to say he was at our house 40 minutes late. ! Disgusting, suppose now I will have a fight to get my money back."
"I was so pleased with the service that I received. I would absolutely use TaxiCode in the future."
"All good"
"Great service thanks "
"All good"
"I was picked up from my house and we went to the terminal so that's why the driver did not meet us in the terminal. The journey was all good and I appreciate the service. The car was great and very comfortable (it was a mercedes)."
"Bash provided excellent service.. was on time, communicated where he was and what time he would pick me up, and got me to and from the airport in good time..."
"brilliant service. will def use again and recommend "
"Called prior to trip to confirm time. Arrived at the 4am pickup with no issues. 😀"
"Very polite, efficient and careful driver. "
"prompt efficient clean vehicle polite and friendly driver."
"Excellent service, could not be faulted Very pleasant helpful taxi driver, would highly recommend & use this service again"
"It was great to have a reliable taxi firm (especially on Christmas Day) that turned up on time. We appreciated the confirmation a week before and found the driver very friendly. Thank you for a good service. "
"15 minutes late and vehicle tired and smelt of dog. But driver Bash was friendly and professional and journey home was fine"
"Not a saloon car, though - we rather bounced around in the back of it. Main issue, though, was the driver who insisted we had his mobile number 'in case we were ready to return early'. Then, although the return was booked for 10pm, repeatedly phoned US after 9:30pm to tell us he was already at the hotel and could take us back as soon as we wanted."
"This was pre-booked taxi. And prepaid. Driver was over 20 minutes late. Left a 8 month pregnant lady standing outside lingfield racecourse in the cold and rain plus 15 other people. Took ages to get through on phone to office to find out what was going on. Just kept being told ‘driver on his way’ Driver then parked on zig zag lines to load us which is illegal. He then took a longer route to the destination than was necessary. "
"the pre arranged driver never turned up , so a standing driver turned up 25 minute late "
"fine"
"Nothing"
"The driver was punctual and polite, but was driving at such a pace that we were being thrown around a lot. The fare was monstrously high too. We normally pay £5 - £6 for this journey with other companies. £18 for a 2 mile journey was too much, but we had little choice as our booking with another company fell through at the last minute. "
"The booking online thro lingfieldtaxis seemed an easy site, but nowhere could you enter the full address for pick up only the street name. So the driver had not the proper info. And asking him what post code when he eventually arrived late after phone calls etc from him, he had the wrong code for our address given to him. It's an appalling site therefore to use and I will encourage others not to use but go straight to Western cars where our driver came from. His instruction to collect us was also given to him at least 10 mins after he should have been picking us up. GET YOUR SITE SORTED!"
"Easy online booking and smooth transition collection and communication and timings"
"Nothing went wrong. We only took a one way from home to the airport. Driver was friendly and rang to let us know he was here. Nice vehicle and sensible driving. All good"
"Have tried to contact you but no answer - never used the service and got charged. "
"Excellent service again even my plane was delayed they kept a eye on my flight and called me when my flight landed and was waiting for me the best taxi service "
"Online service booking service is a joke. For a £20 trip I got charged £47 unacceptable and will be complaining about it. Nothing wrong with the driver, just the online booking. Don’t use"
"The booking was made for 8am and the car arrived at 8:30am - I understand that there can be traffic however I would expect a driver to allow for this. I did arrive on time to my destination as I had left myself a 'buffer' for delays and traffic. The car was excellent and the driver very nice and very good."
"Courteous driver and performed the job perfectly. He was on-time and provided clear communications. I would recommend."
"great service picked me up on time from Heathrow airport the driver was very friendly will recommend them to everyone I know and will be using them again "
"All good"
"Great driver he was excellent on time very polite will be using again"
"Bash was a great driver. Courteous, helpful and patient. Nothing was too much trouble. He does your company proud."
"Taxi arrived on time, good quality vehicle and friendly driver"
"driver had wrong time but was able to make correct time and did a good job"
"I would have appreciated a call of reassurance that the driver was going to be a few minutes late"
"Excellent service, very punctual, would definitely recommend. "
"careful and helpful driver, clean vehicle, pleased with the service."
"Really easy transaction. Would use again. "
"Arrived on time, no problems along the way. Good service all round. "
"Professional and friendly driver."
"another great service thanks "
"We asked for a 16 seater minibus and 15 minutes before the 1st pick we were told they have no 16seater minibus so will send 2 8 seater minibuses. Although not really a major problem the 1st bus arrived 20 mins late and the main meeting point where we had 12 people to collect the other bus arrived 5 minutes early. We therefore sent half the group off in one bus and the rest had to wait for the other bus which was already running 20 mins late. "
"The driver never showed up. I called the taxi company, they said they’d investigate and call me back. They didn’t. I tried to call back twice and no answer. I was trying to get to a wedding so this kind of service is really appalling. "
"Driver was very precise and courteous he knew where he was going and remembered for the return trip; he had checked the flight and noted that it had landed early. Good guy."
"Very pleasant experience "
"We were group of 4 and overall service was good."
"Experience was excellent. The driver phoned to confirm he was on his way. Called again when outside hotel. Got us to our destination and was friendly and professional. Was waiting for us at the arranged time outside the venue and delivered us back to our hotel."
" Very easy to use "
"On time. Friendly driver (Razmy). Vehicle had plenty of space for 6 with luggage. Will book for return."
"The driver was punctual and helpful, everything went well, thank you very much!"
"Very good will use yo again"
"."
"All very good"
"A bit more expensive than other companies. I was not warned about fees for payment with credit card and feel I should have been. Taxi was a bit rickety but driver was friendly and helpful. It was good to get confirmation by text and e mail."
"Excellent service, taxi arrived on time (at 4am in the morning), and the driver was polite and the car was clean. Would definitely recommend and use again."
"Taxi and driver excellent. Booking experience not good. First booking OK but you cancelled that and offered an alternative. That did not include the via address which caused my driver to waste 10 mins of his time making sure he was to be paid for your mistake. Not sure I would use you again. "
"Brilliant service being able to book and pay online. Received exceptional service and was contacted and updated prior to both journeys. We felt we would have no issues with our taxi's being there and on time."
"The taxi came on time, was clean and the taxi driver a nice person!"
"Communication, good and driver was prompt and very helpful - thank you"
"-"
"Lovely guy! Thanks"
"The taxi turned up early, driver was friendly and helpful, would use you again"
"Reliable service, smooth journey."
"Very pleasant driver - arrived on time"
"Excellent. Filled us with confidence."
"The booking system was great! Driver was helpful and friendly and rang me the night before both pick up and drop off. Bang on time for the journey out, but we had to wait a bit for him on the way home. Overall good service though and would definitely use them again. "
"Thank you"
"Driver arrived exactly on time. The vehicle was clean and comfortable. The journey was trouble free. We finished our evening early and the company accommodated us by picking us up for the return journey half an hour earlier than booked. All round an excellent experience and I would definitely use this service again."
"Very good, thanks!"
"Prompt efficient service, thanks"
"Very good in every way"
"I realised on the way to East Grinstead that I had booked the cab for the wrong date, I rang and the controller was incredibly helpful and organised a car for the right time/date. The driver was excellent - would definitely use again. "
"My flight was delayed multiple times, the taxi company kept a good eye on the delay and was at the airport in good time. Smooth driving and friendly conversation, all good."
"Did have trouble locating driver. Would have prefered to have him meet me as I came through with my name on a board instead of trying to find his taxi amongst all the others so late at night. "
"Really excellent service, drivers pleasant and friendly with excellent knowledge of local area. Internet booking simple and easy to use. Would highly recommend! "
"On time and nice driver "
"arrived on time very good service"
"Very efficient."
"Emailed confirmation of booking. On our return the driver phoned exactly at specified time to clarify our arrival. Then text us to clarify where they were waiting. Driver super chatty and interesting. ride flew by pleasantly with no hitches. Would definitely use them again"
"Brilliant and professional. Driver called 10 minutes before. Arrived on time and was super friendly and polite. Would definitely use again. "
"It was so nice when the driver arrived on time as there is nothing worse than having to chase the taxi firm and get stressed out before you have even left home. Courteous driver and a clean car. Thank you"
"Easy to use with on time pickups and great drivers."
"I changed our return flights at the last minute but I got an instant response to confirm all ok for pick up. Great service. "
"A good experience, I would be happy to use the service again."
"Excellent service, thank you so much!"
"I booked for Saturday 18th June at 11.30am and was allocated a taxi for 11.30am the FOLLOWING DAY. This service is therefore pretty useless "
"Really easy to use online booking system. Confirmation e mail received on the day. Very Professional driver. Thanks. "
"I was disgusted by this taxi company's service as they tried to scam me and 2 of my friends. We noticed that he put us up to tier 2 as we should of been on tier 1. They where 2 other groups who was scammed over £10 for the same reason unfortunately they didn't point this out and they had to pay this. Never use this cab service again."
"I was disgusted by this taxi company's service as they tried to scam me and 2 of my friends. We noticed that he put us up to tier 2 as we should of been on tier 1. They where 2 other groups who was scammed over £10 for the same reason unfortunately they didn't point this out and they had to pay this. Never use this cab service again."
"£33 from Crawley Down to Gatwick? Your website states £19 from Crawley and Horsham is only £35!"
"Extraordinary service - used for our cultural tour business, and thanks to their call 24 hours before just to check all details correct, we realised I had given them an incorrect date and they managed to rearrange and get drivers there for our 21 clients within the hour. SO very grateful! Strongly recommended."
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